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Indian firm receiving such award apparently proves that Indian software industry is maturing to encounter worldwide criteria. Drishti received the award for the Best ACD/switch as it is equipped with a crowd of features that empower users to increase customer satisfaction levels. The award for the Best Outbound Solution has further strengthened Drishti's image as it has all been a recognized mark for outbound solution with patent pending for smart dialing algorithms. The dynamic phone pacing algorithms increase deputy availability and reduce call abandons that are lofty concern places for many contact centers. Drishti owes the award for the Best After Sales Support to its highly responsive support team - DaSH (DACX Support Helpdesk). DaSH offers unsurpassed level of after bargains support and services.
"We deem in innovation and strive apt establish technologies that enable undertakings to be more agile. Recently we likewise received the 2008 IP Contact Center Technology Pioneer Award for our groundbreaking IP adjoin center technology," said Bishal Kumar, CEO, Drishti. "But this namely merely the beginning. We are confident of carrying the momentum amenable and create new heights in sending next-generation technology solutions to our buyers."
Drishti focuses ashore technology offerings that pave a structured route for enterprises to migrate to the next class. The SOA and MDA based technology platform allows enterprises to be more agile and adaptable with adore to their changing contexts. Drishti's innovative solutions permit enterprises to addition productivity and dwindle operational prices to a apparent amplitude. At the same time, the technology offerings allow users to convey most throughput through cozy to use interface, innovative technology, and a wealthy feature set.
Not only does Drishti deliver world-class technologies to its customers [link widoczny dla zalogowanych], yet it also complements it with a lusty support system for acknowledged by such gifts. Drishti's team believes in providing proactive assist via a multi-channel support system [link widoczny dla zalogowanych], DCA. DCA stands for Drishti Customer Arena, and is equipped with state-of-the-art features favor response and auto internal escalations [link widoczny dla zalogowanych], along with granular measures by each level. It attempts a unattached point of contact for customers to access details such for the chosen support pack, renewal plans, package upgradation and additional customizations. Multiple users with alter access rights can manage and supervise requests over this web-portal.